Ateca Vosamalua
Suva,Naitasiri
Summary
Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Bartender
Cameron And Dorothy Robertson
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Receptionist
Vaaima Polynesian Restaurant
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Certificate - Receptionist, Food And Beverages
07.2019
Skills
- Menu Memorization
- Food Service
- Food Running
- Payment Processing
- Suggestive Selling
- Wine and Liquor Knowledge
- Beverage Preparation
- Customer Service
- Clear and Effective Communication
- Liquor, Beer, and Wine Knowledge
- Handling Difficult Customers
- Preparing Garnishes
- Highly Reliable
- Outgoing Personality
Timeline
Bartender - Cameron And Dorothy Robertson
11.2019 - Current
Receptionist - Vaaima Polynesian Restaurant
11.2019 - Current
Servicepro International - Certificate , Receptionist, Food And Beverages
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