Iliesa Lotawa
Rarotonga,Cook Island
Summary
Adept Food & Beverage Supervisor with a proven track record at Club Raro Resort, enhancing operational efficiency and guest satisfaction through expert menu development and exceptional team leadership. Skilled in sanitation standards and fostering collaboration, I've significantly boosted repeat business by resolving complaints swiftly and promoting a positive work environment.
Overview
6
6
years of professional experience
Work History
Food &Beverage Supervisor
Club Raro Resort
08.2022 - Current
- Organized department functions and workflow for maximum efficiency.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Collaborated with management to develop seasonal menus, incorporating current trends and customer preferences.
- Developed and executed staff incentive programs that motivated team members to go above and beyond in providing exceptional customer service.
- Improved team performance with regular training sessions on product knowledge, customer service skills, and safety regulations.
Education
Certificates - Aircraft Piloting And Navigation
Advance Aviation Training Limited
Nadi, Fiji Island.Skills
- Sanitation Standards
- Health and Safety Regulations
- Bar Equipment Maintenance
- Menu development
- Product Promotion
- Cost Control
- Customer service experience
- Health and safety
- Public Speaking
- Records Management
- Beverage Preparation
- Wine Knowledge
- Teamwork and Collaboration
Timeline
Food &Beverage Supervisor
Club Raro Resort
08.2022 - Current
Certificates - Aircraft Piloting And Navigation
Advance Aviation Training Limited
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