Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Hi, I’m
Iliesa Lotawa
Rarotonga,Cook Island
Summary
Overview
3
years of professional experience
Work History
Club Raro ResortRarotonga , Cook Island
Food and Beverage Supervisor
08.2022 - Current
Job overview
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Investigated customer complaints promptly and took corrective action as needed.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints promptly in a professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Advance Aviation TrainingFiji
Certificate in Private Pilot License from Flying
05-2009
University Overview
Keshals House of Computer LiteracySuva, Fiji
Certificate in Information Technology from Computer And Information Sciences
06-2005
University Overview
Skills
- Attention to details
- Problem solving
- Customer service
- Team player
- Multi tasking
- Flexible and adaptable
- Active listening
Tish Mete
Tish Mete
- General Manager
- Club Raro Resort
- Rarotonga
- Cook Island
Lynn Pokura
Lynn Pokura
- Resort Manager
- Club Raro Resort
- Rarotonga
- Cook Island
References
References
References available upon request.Timeline
Food and Beverage Supervisor
Club Raro Resort
08.2022 - Current
Advance Aviation Training
Certificate in Private Pilot License from Flying
Keshals House of Computer Literacy
Certificate in Information Technology from Computer And Information Sciences
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