Jamie Gotty
Rarotonga, Cook Islands
Summary
Kia Orana, my name is Jamie Gotty and I have lived and worked in Rarotonga, Cook Islands for the past 17 years. I am currently seeking to relocate back to Napier so that my son can complete his Senior years at Napier Boys High School.
I am a versatile and dynamic professional with comprehensive experience in both Front office management and contracts and procurement. Currently excelling as the Front Office Manager, I can demonstrate exceptional skills in overseeing reservation and accounts processes, ensuring smooth operations and maximum customer satisfaction. Prior to this role, I served as a Contracts and Procurement officer, where i honed my ability in contract negotiation, procurement management, and supplier relationship management. This role allowed me to develop a strong understanding of 'value-for-money' principles, commercial acumen, and strategic planning in procurement. My unique blend of experience in both customer-facing operations and back-end processes makes me an asset in any environment requiring strong organizational skills, attention to detail, and a proactive approach. I am adept at multitasking, problem solving, and handling high-pressure situations with ease. With a proven track record of improving operational efficiency and a commitment to continuous professional development, I am ready to make a significant impact on my future endeavors.
Overview
15
15
years of professional experience
Work History
Reservations/ Accounts
Sunset Resort
04.2009 - 03.2022
- 13 Years Room Master experience
- 5 Years Quickbooks accounts experience
- Site minder, Pacific Bedbank & OTA experience
- Delivered exceptional service to every customer through active engagement, listening and well-developed interpersonal skills.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
Level 2 CrossFit Trainer
Tumuora CrossFit
01.2017 - Current
- Outside of my normal job i am also the head Crossfit coach at Tumuora Crossfit where i coach Adults & Children the basic foundational movements of Olympic lifting, Gymnastics & Strongman.
- Acquired certification for foundational training required to help & teach others to become fitter and healthier using the CrossFit methodology.
- Improved clients'' physical fitness by designing and implementing customized CrossFit workout programs.
- Increased client retention by providing personalized coaching and continuous support throughout their fitness journey.
- Monitored form and technique in group environments to ensure safety of individuals.
- Designed class content and delivery methods to match skill levels of all participants and keep Members interest high.
- Motivated clients to participate in gym fitness activities and group classes.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Enhanced overall gym atmosphere with a positive attitude, fostering a supportive environment for all members.
Procurement & Contracts Specialist
Cook Islands Investment Corporation
04.2022 - 03.2023
- Coordinated efforts across departments during the RFQ/Tender process, ensuring all relevant information was considered during supplier selection.
- Enhanced contract negotiation process by streamlining workflows and implementing effective communication strategies.
- Reduced contract approval times by conducting thorough reviews and promptly addressing any discrepancies or concerns.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed deliveries
- Prepared and documented key performance indicator reports to measure productivity and process success.
- Entered order details into system and inputted updates accordingly using Smart sheets & MYOB
- Coordinated efforts across departments during the RFP/RFQ process, ensuring all relevant information was considered during supplier selection.
- Delegated tasks to procurement teams to expedite work processes.
- Worked closely with team members to deliver project requirements, develop solutions and meet project deadlines.
- Improved office efficiency by effectively managing internal communications and correspondence.
Front Office Manager
Crown Beach Resort & Spa
03.2023 - Current
- I currently manage five staff members as the Head of Department here at Crown Beach. We have a 24hr Reception which requires staff rostering from 6.30am until 10.30pm
- Provided exceptional service and assistance to guests upon check-in & Out.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Coached employees through day-to-day work and complex problems.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Processing of Staff wages weekly through Quickbooks
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Education
No Degree - Higher School Certificate & Bursary
St Joseph's Maori Girls College
Napier2002
Skills
- Guest services/Customer Service Experiences
- Front Desk Management
- Office and Staff Streamlining
- Reservations Management
- Results driven & hard working
- Administrative Skills
- Dependable and Punctual
- Strong attention to detail
- Life-Long Learner
Hobbies:
Travelling
Sport
Whanau/Family
Timeline
Front Office Manager
Crown Beach Resort & Spa
03.2023 - Current
Procurement & Contracts Specialist
Cook Islands Investment Corporation
04.2022 - 03.2023
Level 2 CrossFit Trainer
Tumuora CrossFit
01.2017 - Current
Reservations/ Accounts
Sunset Resort
04.2009 - 03.2022
No Degree - Higher School Certificate & Bursary
St Joseph's Maori Girls College
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