Summary
Overview
Work History
Education
Skills
Timeline
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Tina Turner

Matata,Bay Of Plenty

Summary

Dynamic leader with a proven track record at K.H.A Kai/Catering and Nova Energy, excelling in operations management and building strong customer relationships. Mastered the art of strategic planning and staff development, significantly enhancing company performance. Renowned for a strong work ethic and a dependable approach, consistently achieving and surpassing goals. Experienced with coordinating billing operations and invoice management to ensure timely payments. Utilizes financial software to streamline processes and resolve discrepancies. Track record of maintaining accurate records and fostering strong client relationships. Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Overview

15
15
years of professional experience

Work History

Kitchen Manager

Aro'a Beachside Resort
02.2024 - 02.2025
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.

Owner/Operator

K.H.A Kai/Catering
02.2020 - 02.2024
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Managed day-to-day business operations.

Billing Manager

Nova Energy
02.2010 - 03.2020
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Worked with customers to develop payment plans and bring accounts current.
  • Performed testing for billing modules, enhancing new functionality and process improvements.

Education

NewZealand Certificate In Food & Beverage (Level 3) - Hospitality

ServiceIQ
Whakatane, BOP

Skills

  • Operations Management
  • Documentation And Reporting
  • Staff Training and Development
  • Sales negotiation
  • Personnel Management
  • Staffing
  • Operations Oversight
  • Strategic Planning
  • Payroll Processing
  • Relationship Management
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Accurate record keeping
  • Order picking and processing
  • Delivery Scheduling

Timeline

Kitchen Manager

Aro'a Beachside Resort
02.2024 - 02.2025

Owner/Operator

K.H.A Kai/Catering
02.2020 - 02.2024

Billing Manager

Nova Energy
02.2010 - 03.2020

NewZealand Certificate In Food & Beverage (Level 3) - Hospitality

ServiceIQ

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Tina Turner