Kianga Manuela
Rarotonga
Summary
Detail-oriented person with strong adaptability and communication skills. Experience in data entry and customer service, poised to enhance operational efficiency and team collaboration.
Overview
9
9
years of professional experience
Work History
Data Online Operator
Eastpack Ltd
Tauranga, Te Puke
03.2024 - 06.2026
- Entered growers and product information into packhouse database systems.
- Organised data records for management overview within our Data Department as well as other departments within the packhouse (for example, Production Department, and Food and Safety Quality Control).
- Assisted with training new staff in data entry procedures, and on-line operations.
- Supported management and team leaders throughout the packhouse by generating and presenting reports and results from our data operators.
- Utilised various software tools and mechanical equipment.
- Provided feedback and updates to management, and assisted packhouse leaders in their respective areas only when my tasks are complete.
- Handled "customer labels". (Specialised labels with the product's information translated into the customer's/country's respective language.)
- Enjoyed working in a fast-paced, high in demand, busy, work environment.
Store Assistant
CITC Airport Duty Free
Rarotonga
11.2022 - 02.2024
- Assisted customers with their duty free enquiries and purchases.
- Operated cash registers and handled closing and opening duties such as cash-ups, cleaning, and end of shift stocktake.
- Coordinated daily stock rotation to minimize surplus of near-expired goods, ensuring product freshness.
- Supported airline staff and airport security in safety compliance by ensuring passenger adherence to International Airport Security and Customs regulations.
- Worked back-to-back shifts during peak tourism/flying season.
Front Desk Receptionist
Ocean Escape Resort
Rarotonga
02.2022 - 08.2022
- Utilised the Cook Islands 'Kia Orana' values to welcome guests and visitors to the resort.
- Handled phone and computer bookings for in-house guests.
- Processed payments/bookings online and in person.
- Resolved guest complaints promptly and professionally, enhancing overall satisfaction.
- Assisted management and housekeeping with coordinating day to day room assignments.
- Between 3-4months, Ocean Escape Resort was one of a few selected accommodations that assisted Te Marae Ora Health with 'hosting' Covid positive+ tourists. It became my responsibility to ensure our guests, visitors, and staff (resort and health workers), complied with the strict health and safety protocols implemented by the Ministry of Health during this period.
- Worked additional hours to ensure team objectives and management satisfaction were met.
CSA, Duty Manager, and Pharmacy Assistant
CITC
Rarotonga
10.2017 - 02.2022
- Assisted customers with product selection and inquiries in a busy retail environment.
- Operated cash registers and processed transactions efficiently and honestly.
- Worked with team members to ensure a clean and welcoming store environment.
- Capable of handling customer complaints efficiently, and resolving issues to improve the customers' shopping experience.
- Assisted with daily, weekly, and major stocktakes.
- Worked diligently under pressure during peak tourism, rush hours, and busy festive periods, ensuring smooth store operations.
Education
NCEA Level 3 Merits Endorsement And University Ent
Tereora College
01-2017
NCEA Level 2 Merits and Excellence Endorsements
Tereora College
01-2016
NCEA Level 1 Achievement
Nukutere College
01-2015
Skills
- Adaptable to change
- Good communication
- Customer and guest service
- Capable with data entry and operation
- Fast learner
- Team player, and always mindful of my fellow coworkers
- Open-minded to new ideas and learning new skills
- Problem solving and conflict resolution
- Inventory and stock control
Timeline
Data Online Operator
Eastpack Ltd
03.2024 - 06.2026
Store Assistant
CITC Airport Duty Free
11.2022 - 02.2024
Front Desk Receptionist
Ocean Escape Resort
02.2022 - 08.2022
CSA, Duty Manager, and Pharmacy Assistant
CITC
10.2017 - 02.2022
NCEA Level 3 Merits Endorsement And University Ent
Tereora College
NCEA Level 2 Merits and Excellence Endorsements
Tereora College
NCEA Level 1 Achievement
Nukutere College