PURETU ENOKA
RAROTONGA
Summary
Dynamic professional with a proven track record at East Pack, enhancing productivity and customer satisfaction through expert team collaboration and problem-solving. Skilled in efficient packing and clear communication, I excel in fast-paced environments, consistently delivering quality and safety. Achieved significant improvements in workflow and customer service, underscoring a commitment to excellence and results.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
12
12
years of professional experience
Work History
Supervisor Kiwifruit Packer
East Pack
03.2022 - 05.2024
- Collaborated with team members to optimize workflow and achieve maximum productivity levels.
- Contributed to cost reduction efforts through resourceful use of supplies and minimizing production errors.
- Kept detailed logs of completed orders, enabling accurate tracking and reporting for management review.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Front Desk Receptionist
Pacific Cars Rentals
03.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Car Groomer
Island Car Bike And Hire
02.2018 - 12.2020
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
- Contributed to repeat business by developing strong relationships with clients through trustworthiness, reliability, and professionalism in all interactions.
- Applied protective treatments to vehicle surfaces, ensuring lasting shine and protection against damage.
- Provided exceptional customer service through clear communication, timely completion of tasks, and attention to detail.
Receptionist Administrator
Crown Beach
12.2017 - 03.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Airport Security Officer
Airport Authority
01.2013 - 11.2017
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
Merchandise Cashier
Seasalt Takeaway
02.2012 - 10.2012
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted customers and provided outstanding customer service.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Accurately handled cash, credit, and debit transactions, ensuring proper accounting of sales.
Junior Merchandiser
OASIS CITC
02.2012 - 10.2012
- Ensured timely replenishment of stock levels by working closely with the purchasing department in managing orders from suppliers.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues efficiently.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Tereora College
Nikao, Cook Islands01.2012
No Degree -
Papaaroa Adventist School
Titikaveka, Cook Islands01.2007
Skills
- Fruit handling
- Speed and Accuracy
- Workplace Safety
- Efficient Packing
- Food Safety Regulations
- Quality Assurance
- Problem-Solving
- Work Well Under Pressure
- Attention to Detail
- Critical Thinking
- Clear Communication
- Team Collaboration
- Decision-Making
- Heavy Lifting
- Safety Protocols
- Customer Service
- Cash Handling
- Customer Relations
- Product Knowledge
- Staff Training
- Retail Merchandising
- Customer Assistance
- Time Management
- Telephone Etiquette
- Scheduling
References
Airport Authority: Chief Officer Tukua Tangaroa Ph: +682 25890
Pacific Cars: Manager Claudine Robati Ph: +682 28033
East Pack: Supervisor Fehia Manea Bates Ph: +64 022 030 9323
Timeline
Supervisor Kiwifruit Packer
East Pack
03.2022 - 05.2024
Front Desk Receptionist
Pacific Cars Rentals
03.2021 - 01.2022
Car Groomer
Island Car Bike And Hire
02.2018 - 12.2020
Receptionist Administrator
Crown Beach
12.2017 - 03.2018
Airport Security Officer
Airport Authority
01.2013 - 11.2017
Merchandise Cashier
Seasalt Takeaway
02.2012 - 10.2012
Junior Merchandiser
OASIS CITC
02.2012 - 10.2012
High School Diploma -
Tereora College
No Degree -
Papaaroa Adventist School
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