Lucianna Tairi

• Front office work helping receptionists improve on school data and secure safety of students fees
• Completed research, compiled data, and assisted in timely reporting.
• Worked in team environment to maintain high levels of productivity.
• Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
• Regularly communicated with management to provide feedback and updates.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Generated reports detailing findings and recommendations.
• Maintained tidy and organized environment to comply with cleanliness standards.

• Handled a variety of calls per day to assist customers and dispatch services.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Answered, screened and processed high volume of calls daily with call management system.
• Consulted with customers to resolve service and billing issues.
• Managed high-volume of inbound and outbound customer calls.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Labeled boxes and placed in outbound collection areas.
• Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.
• Used handheld scanners to key in data for packages.
• Prepared inventory for shipment by attaching tags and labels.
• Sorted and packaged products to prepare for processing or shipment.

• Reported any damaged items immediately to supervisors so they could be replaced quickly.
• Selected products and items from shelves and pallets for customer orders.
• Operated equipment such as shrink wrappers, box sealers, and tape machines.
• Read orders to verify attributes and quantities of merchandise.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Packaged items with appropriate materials to prevent damage during shipping.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Performed quality control checks on products before packing them for shipment.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Stored inventory in designated locations within the warehouse facility based on size, type.
• Monitored stock levels and placed replenishment orders when necessary.
• Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Lifted heavy items onto pallets with a forklift or manual pallet jack.
• Labeled, sorted, and organized packages for efficient delivery.

Experience had ended due to becoming a stay at home mother since 2019 until ready to commence work again part time.