Work History
Education
Skills
Timeline
Volunteer
Makereta  Rokolaca

Makereta Rokolaca

Lautoka

Work History

Cathay Hotel Attachee

Room Attendant and Front Office
Cathay Hotel , Lautoka
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.

Beachcomber Island Resort

Room Attendant
Beachcomber Island Resort , Lautoka
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Funky Fish Beach Resort

Room Attendant/ Laundry/Waitress
Funky Fish Beach Resort , Malolo

Six Senses Fiji

Room Attendant
Six Senses Fiji , Malolo
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Housekeeping Room Attendant

Pacific Resort Aitutaki
04.2022 - Current
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Education

BALLANTINE MEMORIAL SCHOOL
Suva

Social And Philosophical Foundations of Education

University of The South Pacific
Suva

Certificate In Food And Beverage

Fiji National University
Lautoka

Skills

  • Vacuuming and Sweeping
  • Electrical Equipment
  • Supply Replenishment
  • Special Requests
  • Proper Waste Disposal
  • Power Tools
  • Linens and Toiletries
  • Supply Inventory Management
  • Stain Removal
  • Stocking Bathrooms
  • Hazardous Chemicals
  • Ironing Clothing
  • Fine China Care
  • Mopping and Buffing Floors
  • Customer Retention
  • Hospitality Management
  • Cleaning Bathrooms
  • Dusting Furniture
  • Care of Fine Art
  • Folding Clean Laundry
  • Chemical Cleaners
  • Providing Feedback
  • Equipment Replacement
  • Maintenance Coordination
  • Linen Replacement
  • Laundry Duties
  • Building Repairs
  • Guest Inquiries
  • Hospitality Environments
  • Improvement Plans
  • Budget Tracking
  • Service Quality
  • Polishing Surfaces
  • Bathroom Restocking
  • Mini-Bar Replenishment
  • Wall and Ceiling Cleaning
  • Deep Cleaning Protocols
  • COVID-19 Safety Procedures
  • Business Function Preparation
  • Nursing Homes
  • Chandelier and Light Fixture Cleaning
  • Safety Measures
  • Electronic Communication
  • Customer Inquiry and Response
  • Lost and Found Management
  • Company Quality Standards
  • Bed Checks
  • Supply Room Organization
  • Room and Public Space Cleaning
  • Special and Routine Cleaning
  • Launder Clothing and Linens
  • Rotating Equipment Repair
  • Guest Service and Support
  • Trash Collection and Disposal
  • Window Blind Dusting
  • Professional Relationships
  • Clean Rugs and Carpets
  • Kitchen Cleaning and Dishwashing

Timeline

Housekeeping Room Attendant

Pacific Resort Aitutaki
04.2022 - Current

BALLANTINE MEMORIAL SCHOOL

Social And Philosophical Foundations of Education

University of The South Pacific

Certificate In Food And Beverage

Fiji National University

Cathay Hotel Attachee

Room Attendant and Front Office

Beachcomber Island Resort

Room Attendant

Funky Fish Beach Resort

Room Attendant/ Laundry/Waitress

Six Senses Fiji

Room Attendant
Makereta Rokolaca