Matakaiariki Josephine (MJ) Tamarua
Rarotonga,RAR
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and teams alike.
Also passionate about enhancing beauty and wellness through comprehensive skin & nail services. Known for productive and efficient task completion with a focus on client satisfaction.
Overview
10
10
years of professional experience
Work History
Spa Therapist
MiriMiri Spa
Muri, RAR
12.2024 - Current
- Remained current on new products and procedures offered at the spa.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Developed customized treatment plans for each client's specific needs and goals.
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Ensured that all equipment was properly cleaned and sterilized before use.
- Educated clients on skin conditions, treatments and products to grow sales.
- Educated clients on proper skincare techniques such as cleansing, toning, moisturizing.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
Reservations Coordinator
Rino’s Beach Bungalows & Rentals
Aitutaki, AIT
11.2022 - 07.2025
- Verified guest information and payment options ensuring accuracy and completeness.
- Took reservations from patrons by phone or online.
- Evaluated feedback from guests in order to improve quality of service offered by the hotel.
- Ensured that all information provided by customers is kept confidential at all times.
- Reviewed customer requests to ensure accuracy of data entered into system.
- Developed and implemented procedures for processing reservations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Answered questions regarding availability, rates, amenities, special offers and policies.
- Prepared invoices to be sent out to customers upon completion of their stay.
- Coordinated with other departments to ensure efficient service delivery.
Customer Experience Agent
JUCY GROUP LTD (T/A Travvia Group)
Remote , RAR
04.2022 - 12.2024
- Monitored social media and online forums to address customer inquiries and feedback.
- Ensured accuracy of all information provided to customers by verifying data entered into the system.
- Guided customers through troubleshooting, navigating company site and using services.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Identified and escalated priority issues to appropriate teams for resolution.
- Received incoming calls from customers seeking assistance or advice regarding products or services offered.
- Maintained accurate records of customer interactions utilizing CRM software.
- Gathered valuable insights about the customer experience via post-interaction surveys.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
Assistant Branch Supervisor
JUCY GROUP LTD (T/A Travvia Group)
Auckland , AKL
08.2020 - 04.2022
- Assisted the Branch Manager in developing and implementing new policies and procedures.
- Provided guidance to staff members on customer service techniques, sales strategies, banking regulations and operations.
- Maintained a professional working relationship with customers through effective communication skills.
- Conducted regular staff meetings to discuss performance issues and address customer complaints.
- Encouraged employee development through training, coaching and motivational strategies.
- Monitored daily activities of branch personnel to ensure compliance with established procedures.
- Designed sales and service strategies to improve revenue and retention.
- Assisted customers with product selection decisions based on their individual needs and preferences.
- Encouraged team collaboration among staff members through positive reinforcement of their efforts.
- Coordinated with other departments within the organization to resolve operational issues.
Reservations Assistant
JUCY GROUP LTD (T/A Travvia Group)
Auckland, AKL
09.2015 - 08.2020
- Assisted with training new staff members on the use of the reservation system software.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Participated in weekly staff meetings to discuss updates or changes in policy.
- Verified guest information and payment options ensuring accuracy and completeness.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Ensured all customer data was kept secure by adhering to established privacy policies.
- Processed payments for reservations using a variety of payment methods.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Education
High School Diploma -
Alfriston College
Auckland12-2008
Skills
- CRM software
- Call center experience
- Complaint handling
- Professionalism
- Inbound and outbound calling
- Organizational skills
- Communication skills
- LiveChat messaging
- Cross-selling techniques
- Sales expertise
- Reliability
- Nail treatment
- Pedicure techniques
- Hand and foot massage
- Manicures and nail care
- Waxing services
References and Contact
Juliana Alves (Auckland)
Juliana.Alves@travviagroup.com
+64 21 025 95675
Ani George-Kainana (Aitutaki)
managers.rinosaitutaki@gmail.com
+682 72 744
Timeline
Spa Therapist
MiriMiri Spa
12.2024 - Current
Reservations Coordinator
Rino’s Beach Bungalows & Rentals
11.2022 - 07.2025
Customer Experience Agent
JUCY GROUP LTD (T/A Travvia Group)
04.2022 - 12.2024
Assistant Branch Supervisor
JUCY GROUP LTD (T/A Travvia Group)
08.2020 - 04.2022
Reservations Assistant
JUCY GROUP LTD (T/A Travvia Group)
09.2015 - 08.2020
High School Diploma -
Alfriston College