Miriama Dimoce
Naweni,Savusavu,Fiji Islands
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Resort Attendant
Little Polynesian Resort
Rarotonga, Titikaveka
08.2022 - Current
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Interacted positively with guests and coworkers to build professional relationships.
- Monitored main areas to replenish inventory items when supplies ran low.
- Maintained cleanliness, neatness and organization of customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
- Informed management of any safety hazards or customer complaints immediately.
- Handled cash register transactions accurately while maintaining proper security measures.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Kept up-to-date on menu items and specials offered throughout the day.
- Verified that all orders were accurate prior to serving customers their meals.
- Assessed guests' rooms for adequate supplies, order and comfort.
- Prepared tables for dining by setting up linens, silverware and glassware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Restaurant Supervisor
Mamacita Mexican Restaurant &Bar
Nadi, Fiji Island
03.2011 - 05.2020
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Established good customer relations and excellent service to build and retain loyal customers.
- Trained new employees on restaurant policies and procedures.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Kept operations in compliance with food safety regulations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Adhered to all food safety regulations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Provided guidance and support to subordinate employees when needed.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Fine Dining Server
Laucala Island Resort
Taveuni, Fiji Islands
09.2008 - 10.2009
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Provided guests with information about menu items, made suggestions and took orders.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Took orders for food and beverages in a professional manner.
- Provided menus, explained daily specials, and answered questions about menu items.
- Processed payments promptly at the end of meal service period using POS terminals.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Matched wines with menu items and guest preferences.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Communicated regularly with kitchen staff regarding order status updates.
- Stocked ice bins and ensured adequate supply of alcoholic beverages were available throughout shift.
- Monitored stock levels of tableware supplies such as utensils, plates, cups.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Food &Beverage Attendant
Shangri-la Fijian Resort & Spa
Sigatoka, Fiji Islands
01.2004 - 08.2008
- Responded promptly to guest inquiries, requests or complaints in a professional manner.
- Assisted in taking orders from customers accurately and efficiently.
- Stored food in designated containers and storage areas to prevent spoilage.
- Processed payments from customers using point-of-sale systems.
- Served beverages such as water, soda, coffee or tea to guests according to restaurant guidelines.
- Provided friendly, attentive and courteous service to guests.
- Demonstrated excellent teamwork skills by assisting colleagues whenever necessary.
- Maintained knowledge of current menu selections, garnishes, ingredients and preparation methods.
- Assisted with setting up buffets and other catering services when needed.
- Greeted customers warmly upon arrival and provided detailed information on menu items.
- Ensured that the dining area was clean and presentable at all times.
- Cleared tables promptly after each customer finished their meal.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Replenished stocking stations with utensils, condiments and napkins.
- Set tables for upcoming meals by following food service guidelines.
Education
Foundation Science - Biology,Chemistry, Communication &Language
University of The South Pacific
Suva,Fiji03-2002
Form Seven -
Bucalevu Secondary School
Taveuni, Fiji Islands01-2001
Form 3 To Form 6 -
Saint Bede's College
Savusavu,Fiji Islands01-2000
Skills
- Incident Reporting
- Guest Relations
- Supply Restocking
- Safety Understanding
- Initiative and Self-Motivation
- Complaint Resolution
- Safety Awareness
- Cash Handling Experience
- Multi-Line Phone System
- Strong Work Ethic
Additional Information
- Refrees
Greg Stanaway
Resort Manager
Little Polynesian Resort
Rarotonga
Cook Islands
Phone#:+682 24280 ext 4905
Ms Akosita Tuitoga
Restaurant Operation Manager
Jack's of Fiji Restaurant
Phone#:+679 9994696
Mr Eckhard Landgraf
Restaurant Maitre d
Laucala Island Resort
Phone#:+679 8880077
Mr Sireli Roraduri
Restaurant Manager
Como Laucala Island Resort
Phone#:+6799904714
sireli.roraduri@comohotel.com
Mrs Mere Saucake
Assistant Food&Beverage Manager
Shangri-la Fijian Resort &Spa
Phone#:+679 6520155
Timeline
Resort Attendant
Little Polynesian Resort
08.2022 - Current
Restaurant Supervisor
Mamacita Mexican Restaurant &Bar
03.2011 - 05.2020
Fine Dining Server
Laucala Island Resort
09.2008 - 10.2009
Food &Beverage Attendant
Shangri-la Fijian Resort & Spa
01.2004 - 08.2008
Foundation Science - Biology,Chemistry, Communication &Language
University of The South Pacific
Form Seven -
Bucalevu Secondary School
Form 3 To Form 6 -
Saint Bede's College
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