Nitisha Devi
Fiji
Summary
Practiced food services professional and leader with 5 years of experience overseeing the performance of hosting, waiting and Front of House teams of up to 8 members. Experienced Supervisor with good customer service and exceeding customer expectations. Skilled in providing team members with leadership, support, guidance and motivation and handling guest complaints and special requests.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Trader Jacks
02.2018 - 02.2024
- Trained and mentored staff to meet and exceed high quality standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Self-motivated, with a strong sense of personal responsibility.
- Supervised food presentation and plating to enhance visual appeal.
Education
Rishikul Primary School
SuvaRishikul Secondary School
SuvaSkills
- Cash Handling
- Reservation handling
- Service Training
- Staff Supervision
- Service Quality
- Reservations Coordination
- Work Station Assignments
- Health and safety standards
- Guest Relations
- Point of Sale POS Software
- Greeting and Seating Guests
- Food safety understanding
- Customer Service
- Food and Beverage Service
Timeline
Restaurant Supervisor
Trader Jacks
02.2018 - 02.2024
Rishikul Primary School
Rishikul Secondary School
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