Church and bible studies, any racket game ie tennis pickleball
Poko Gavin
Kavera, Rarotonga,Cook Islands
Summary
While at the University of the South Pacific, I realised how important it is to provide excellent customer service and support to students and visitors. Seeing their appreciation and knowing that I made their day a little easier really motivated me to continue in this line of work.
What I enjoy most about my work is the opportunity to interact with different people every day. I love building relationships and being the friendly face that helps guide them. Additionally, I find satisfaction in solving problems and improving processes to make everything run more smoothly. It feels rewarding to know that my efforts can contribute to a positive environment for everyone.
In addition to building relationships, I really enjoy the challenge of multitasking. Every day brings new situations, whether it’s managing visitor inquiries, coordinating events, or assisting students with their accounts. This variety keeps my work exciting and allows me to develop new skills continuously. I’m always learning something new, whether it’s about the university, different cultures, or effective communication strategies.
Moreover, I find great fulfillment in contributing to a welcoming environment. Whether it’s a student feeling nervous about their exams or a visitor needing directions, I love being that reliable source of help. Overall, my experiences have not only shaped my professional skills but also helped me grow as a person, and I’m excited to see where this journey takes me next.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist/Student Support Officer
The University of the South Pacific
Avarua, Rarotonga, Cook Islands
07.2023 - Current
- Monitored reception area to provide a consistently safe, hazard-free environment for visitors
- Greeted visitors entering the establishment to determine the nature and purpose of the visit. Sorted incoming mail and correctly delivered it to colleagues each day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded student information to maintain accounts.
Business Owner
Get Fit Fast Ltd
Takapuna, Auckland, New Zealand
12.2010 - 12.2022
- Determined consumer needs to provide products and services appealing to larger market.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Developed and maintained relationships with key clients and stakeholders.
Education
Bachelor of Laws - Law
The University of South Pacific
02-2023
New Zealand Diploma in Business - Management
Auckland University of Technology
01-2009
Bachelor of Laws - Law
Auckland University of Technology
High School Diploma -
Tokoroa High School
Skills
Visitor Reception Management: Making sure guests feel welcome and answering their questions
- Student Relations: Being friendly and helpful to students to keep them happy
- Time Management: Organisng your time so you can get everything done on time
- Attention to Detail: Paying close attention to small things to avoid mistakes
- Problem-Solving: Finding quick solutions when problems come up
- Effective Communication: Talking and writing clearly so others can understand you
- Phone Etiquette: Being polite and professional when talking on the phone
- Multitasking Abilities: Working on more than one thing at a time without messing up
- Scheduling: Planning appointments and meetings so they fit well together
- Professionalism: Acting respectfully and responsibly in all situations
- Meeting Preparation: Getting everything ready for meetings so they go smoothly
- Payment Processing: Handling money and payments safely and correctly
- Mail Handling: Sorting and managing emails and letters efficiently
Certification
- Diploma in Business Management
- OHS Workplace Induction Completion Certificate
- Comprehensive First Aid Course
References
References available upon request.
Education and Training
other,true,other,other,true,other
Accomplishments
I am a motivated professional with real experience working at The University of the South Pacific. I have done a great job managing the reception area and building good relationships with visitors. I can handle multiple tasks at once while keeping things professional, like updating student accounts and making sure everyone feels welcome. My strong problem-solving skills and attention to detail have helped improve how things run smoothly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
4-day work weekWork-life balanceQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Interests
Timeline
Receptionist/Student Support Officer
The University of the South Pacific
07.2023 - Current
Business Owner
Get Fit Fast Ltd
12.2010 - 12.2022
Bachelor of Laws - Law
The University of South Pacific
New Zealand Diploma in Business - Management
Auckland University of Technology
Bachelor of Laws - Law
Auckland University of Technology
High School Diploma -
Tokoroa High School
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