Atinata Hosking
Avarua
Summary
Results-driven Compliance and Risk Manager with a proven record in managing financial risks. Proficient in training staff to identify and address potential issues. A collaborative team worker known for efficiency, dedicated to fostering a culture of responsibility. Committed to long-term risk management through the development of strong internal protocols. Willing to assist anyone in the business and experienced in creating clear policies to mitigate risks and ensure compliance with regulations within the Banking industry.
Overview
21
21
years of professional experience
Work History
Compliance and Risk Manager
Capital Security Bank Limited
07.2021 - Current
- Reduced operational risks by implementing robust risk management strategies and procedures.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Improved company''s risk profile with comprehensive risk assessments and reporting mechanisms.
- Developed strong relationships with internal stakeholders.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
Banking Supervisor
Capital Security Bank Limited
08.2016 - 06.2021
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Improved team productivity by implementing streamlined processes for daily banking tasks.
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
- Strengthened compliance, conducting regular audits to ensure adherence to federal regulations and bank policies.
- Increased deposit growth by developing strong relationships with customers and promoting the bank''s products and services.
- Maintained excellent customer service standards, addressing customer concerns promptly and professionally.
- Promoted a culture of continuous learning, encouraging professional development opportunities for all staff members within Capital Security Bank.
- Streamlined workflow processes, implementing time-saving strategies that increased overall operational efficiency within the office.
- Fostered teamwork among staff members through various team-building activities and regular staff meetings, promoting collaboration and coordination.
- Achieved exceptional customer retention rates by delivering personalized banking solutions tailored to individual client needs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Banking Officer
Capital Security Bank Limited
05.2008 - 07.2016
- Increased customer satisfaction by providing timely and accurate banking services.
- Identified opportunities for process improvement, implementing changes that led to increased productivity.
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Improved performance through effective staff training and development initiatives.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within Capital Security Bank.
- Assisted clients with various banking needs including account openings, and facilitating transactions.
- Supported upper management with employee performance review and policy implementation.
Filing Clerk and Administration Assistant
Southpac Trust Limited
04.2003 - 01.2008
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Enhanced document accessibility for colleagues by consistently updating digital systems.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Increased productivity with accurate data entry and meticulous record-keeping practices.
- Streamlined office operations by promptly processing incoming mail and distributing correspondence accordingly.
- Ensured a secure working environment by adhering to strict confidentiality policies when handling sensitive information.
- Maintained a well-functioning filing system.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Identified and resolved filing discrepancies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Evens Bay Intermediate
Wellington, New Zealand Strathmore Park School
Wellington, New Zealand St Catherine's College
Wellington, New Zealand Skills
- Risk Mitigation
- Employee Safety
- Governance, risk, and compliance software
- Audit coordination
- Stakeholder communication
- Cybersecurity risk management
- Process improvement
- Regulatory compliance
- Training and development
- Team leadership
Timeline
Compliance and Risk Manager
Capital Security Bank Limited
07.2021 - Current
Banking Supervisor
Capital Security Bank Limited
08.2016 - 06.2021
Banking Officer
Capital Security Bank Limited
05.2008 - 07.2016
Filing Clerk and Administration Assistant
Southpac Trust Limited
04.2003 - 01.2008
Evens Bay Intermediate
Strathmore Park School
St Catherine's College
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