Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Ratu Emori Bulidromodromo Naisaramaki

Rarotonga ,Cook Islands

Summary

Dynamic and dedicated Food and Beverage Attendant with proven expertise at Sonaisali Island Resort, excelling in cash handling and customer service. Recognized for enhancing guest satisfaction through effective communication and teamwork, consistently delivering exceptional dining experiences while managing high-pressure situations with a positive attitude.

Overview

2027
2027
years of professional experience

Work History

Food and Beverage Attendant

Sonaisali Island Resort
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.

Bartender

Club Raro Resort
04.2023 - 05.2026
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Handled cash accurately and prepared nightly deposits.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bar Supervisor

The Pearl Resort
12.2014 - 04.2023
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Handled cash accurately and prepared nightly deposits.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Plantation Island Resort
04.2014 - 10.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Toberua Island Resort
12.2009 - 12.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Food and Beverage Attendant

Likuliku Lagoon Resort
07.2009 - 10.2009

Education

Certificate - Hospitality And Tourism

Femmus School Of Hospitality
Suva ,Fiji
2008

Vunimono High School
Fiji
2008

Year 1-Year 8

Nakelo District School
Fiji
2003

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Menu knowledge
  • Time management
  • Team collaboration
  • Effective communication
  • Pressure handling
  • Positive attitude
  • Guest services
  • Food preparation
  • Dining room organization
  • Inventory
  • Phone orders
  • Food presentation
  • Allergy awareness
  • Order management

Timeline

Bartender

Club Raro Resort
04.2023 - 05.2026

Bar Supervisor

The Pearl Resort
12.2014 - 04.2023

Bartender

Plantation Island Resort
04.2014 - 10.2014

Bartender

Toberua Island Resort
12.2009 - 12.2013

Food and Beverage Attendant

Likuliku Lagoon Resort
07.2009 - 10.2009

Food and Beverage Attendant

Sonaisali Island Resort

Certificate - Hospitality And Tourism

Femmus School Of Hospitality

Vunimono High School

Year 1-Year 8

Nakelo District School

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Ratu Emori Bulidromodromo Naisaramaki