Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Waqa Naitini Vukei

Suva

Summary

To join a high-profile organization where I can expand my knowledge and develop various skills

I am a much disciplined and highly self-motivated in my career. Consider the entire team to be important and I am always open to new and fresh ideas from my team. Very strong at improvising and work well under stress and deadlines. I pride myself on the ability to motivate and inspire others in order to help them reach their potential. Extremely creative & in continuous transformation as an individual.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Food & Beverage/Barman/Fuction and Banquet/ Guest

Nautilus Resort Cook Island
Muri Rarotonga
06.2021 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Assist with Special Function and Event
  • Assist with Guest special request and help with providing fitting services.

Food & Beverage Manager/ Duty Manager

Paradise Resort
03.2013 - 01.2015
  • Enhanced customer satisfaction by implementing innovative food and beverage offerings.
  • Streamlined operational processes for improved efficiency and reduced waste.
  • Developed training programs for staff to increase product knowledge and enhance service quality.
  • Collaborated with chefs to create seasonal menus that met diverse dietary needs and preferences.

Fiji Airways Reservation

Pacific Centrecom
02.2015 - 05.2021
  • Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
  • Streamlined reservation processes for increased efficiency and reduced booking errors.
  • Managed a team of reservation agents, providing ongoing training and support to ensure quality performance.
  • Developed strong relationships with clients, resulting in repeat business and increased revenue.
  • Assist with Loyalty Programs for the Airline and assist with Fares and Ticketting using Amadeus

Team Leader/QA

Mindpearl Limited
01.2010 - 10.2014
  • Improved product quality by implementing stringent testing protocols and performance metrics in the QA team.
  • Led a cross-functional team to successfully identify, prioritize, and resolve critical software defects.
  • Reduced defect leakage rate with thorough test case analysis and execution for high-risk areas.
  • Enhanced customer satisfaction by consistently delivering high-quality products through rigorous QA processes.

Food and Beverage

Smugglers Cove Beach Resort
01.2009 - 11.2010
  • Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Implemented new menu items, contributing to increased sales and customer satisfaction.

Barman/Public Relation Officer

Treasure Island Resort/Bounty Island
01.2002 - 01.2005

Education

Certificate IV in Food and Beverage -

Training and Productivity of Fiji

Business in Administration - Business Administration

New Zealand Pacific Training Council
2005

Skills

  • Proficient with Microsoft Word, Excel, Power Point and basic computer fundamentals
  • Proficient with Data entry and administrative duties
  • Team Player
  • Good Communication Skills
  • Good Command of oral and written English
  • Pleasant speaking voice
  • Public Speaking Ability
  • Always up for helping hand in any task for that matter
  • Time Management
  • Cultural Awareness
  • Critical Thinking
  • Excellent Communication
  • Team building
  • Microsoft Word
  • MS Office
  • Interpersonal Communication
  • Excel Software Proficiency
  • Verbal Communication
  • Organizational Skills
  • Self-Directed
  • Decision-Making
  • Data Entry
  • Organization
  • Problem-Solving
  • Active Listening
  • Organization and Time Management
  • Public Speaking
  • Written Communication
  • Project Planning
  • Attention to Detail
  • Social Perceptiveness
  • Customer Relations
  • Multitasking Abilities
  • Fluent in English, Fijian and Hindi
  • Remote Office Availability
  • Calm Under Pressure
  • Quality Assurance

Affiliations

  • Lions Club
  • Assist with small youth group and sports activities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 35 in the development of Uploading World Wide Hotel Rates and Special for Seasons.
  • Achieved Excel by introducing Leader Job for loading and error tasks.
  • Achieved 89-95% by completing data entry with accuracy and efficiency.
  • Documented and resolved error which led to growth with Team Members.
  • Supervised team of 45 staff members.
  • Achieved by training member through effectively helping with loading rates.

Certification

  • Certified Airline and Ticketting, Fiji Airways
  • Certificate in Leadership, Mindpearl Fiji
  • Certificate in Basic Intermediate and Advance Excel Training - Mindpearl

Timeline

Food & Beverage/Barman/Fuction and Banquet/ Guest

Nautilus Resort Cook Island
06.2021 - Current

Fiji Airways Reservation

Pacific Centrecom
02.2015 - 05.2021

Food & Beverage Manager/ Duty Manager

Paradise Resort
03.2013 - 01.2015

Team Leader/QA

Mindpearl Limited
01.2010 - 10.2014

Food and Beverage

Smugglers Cove Beach Resort
01.2009 - 11.2010

Barman/Public Relation Officer

Treasure Island Resort/Bounty Island
01.2002 - 01.2005

Certificate IV in Food and Beverage -

Training and Productivity of Fiji

Business in Administration - Business Administration

New Zealand Pacific Training Council

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Waqa Naitini Vukei